Fine Jewelry Sales Associate
Role Summary
Happy Jewelers is seeking an enthusiastic and dynamic Full-Time Sales Associate willing to engage customers with a sales-minded attitude, strong work ethic, and organizational skills to join our Fullerton, CA showroom sales team. We’re looking for someone passionate about fine jewelry who can deliver exceptional customer service and sales expertise across both our showroom collection and custom designs, while thriving as part of a collaborative team.
We’re seeking someone who is passionate about the jewelry industry, brings exceptional fine jewelry sales experience, and delivers outstanding customer service. Strong computer skills and a collaborative, team-oriented mindset are also essential. This position is responsible for creating and maintaining client lists and reaching sales goals, as well as other administrative duties.
The ideal candidate requires creative & analytical skills, effective written and verbal communication, exceptional attention to detail, project management and multitasking abilities, resourcefulness, as well as a hands-on approach within our fast-paced, entrepreneurial environment.
Saturdays are a required part of the weekly schedule.
Duties and Responsibilities
- Guide customers to purchase, in-person and remotely, creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
- Proactively engage with clients through phone and text communications, delivering personalized sales support that reflects our commitment to luxury service and exceptional products.
- Review customer feedback and online reviews, working to continuously improve the customer experience and your sales performance.
- Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as but not limited to ring settings, selections, diamond options, watches, chains, and other fine jewelry.
- Develop and demonstrate product knowledge as it pertains to our selection of fine jewelry.
- Utilize our CRM system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of helping customers create one-of-a-kind pieces to celebrate life's most precious occasions with the utmost quality, craftsmanship, and customer service.
- Complete the onboarding training program by shadowing daily activities, and participate in ongoing continuing education.
- Maintain and build upon client relationships.
- Maintain solid communication and feedback relationship with store management.
- Ensure showroom cleanliness is kept to company standards.
- Assist in all store operational tasks
- Participate in occasional off-site sales events and pop-ups, supporting the brand outside of the showroom.
- All other duties as assigned.
Details
- Compensation: hourly + commission
- Health, Vision & Dental Insurance offered for full-time employees
- 401k with employer match program offered
- Generous employee discounts on our fine jewelry
Qualifications
- Bachelor’s Degree or GIA Certification preferred
- 3+ years of demonstrated high-achieving performance in a sales-based retail position (luxury jewelry and timepiece experience preferred)
- Knowledge and understanding of the jewelry industry and fluency in fine jewelry education
- Drive to meet and exceed performance expectations
- A true passion for helping people, creating positive customer service experiences, maintaining a professional demeanor and personal presentation at all times while demonstrating an enthusiastic and positive attitude
- Dedicated desire to be a team player, set teammates up for success, and continuously improve team performance
- Highly organized with focus on execution, problem solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication skills
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability