- We do not offer any full refunds on engagement rings.
- All engagement ring orders require a 30% non-refundable deposit.
- Any natural engagement ring returned within 90 days of purchase is subject to a 30% restocking fee. After 90 days, returned natural engagement rings will be subject to fair market value.
- A Happy Jewelers lab diamond may be returned, within 90 days of purchase minus a 30% restocking fee for store credit only to be used towards a fine jewelry purchase. No returns on lab diamonds after 90 days.
- Engagement rings may be upgraded by purchasing a new diamond that is a minimum of double the original purchase price. See our diamond upgrade program below.
FINE JEWELRY (NON-CUSTOM)
- We are happy to offer a full refund or store credit for a return or exchange on non-custom jewelry pieces within 10 days of receiving your jewelry.
- Jewelry must be returned in the same condition and working order, including packaging, as originally received.
- All returns, after 10 days and up to 90 days, are subject to a 30% restocking fee and store credit only towards a fine jewelry purchase.
- Customers are responsible for all shipping costs.
- The original shipping/handling fees are not refundable.
- We do not allow exchanges on any altered items.
- All purchases on markdown items (Pink Tag Sale) and Pre-owned Designer Jewelry are final sale and not eligible for return/exchange or refund.
FINE JEWELRY (CUSTOM)
- All custom jewelry orders require a 30% non-refundable deposit.
- All purchases on custom jewelry are final sale, this includes name necklaces engraved items, and custom pieces.
- We do not offer full refunds on engagement rings. See engagement ring policy above.
For orders placed through the website, use the online return/exchange portal.
For orders placed directly through a salesperson, mail your package in a prepaid, insured, traceable method to the following address:
HJ Exchanges| 1565 S. Harbor Blvd. | Fullerton, CA 92832
Be sure to include a note with your name, salesperson, original purchase date and details regarding the intended exchange or repair.
- All watch orders require a 30% non-refundable deposit.
- All watch sales are final.
- No refunds will be issued on any watch purchase.
- Watches may be return for a store credit towards another watch purchase, at the discretion of management, and subject to a 30% restocking fee
- Watches must be returned in the same condition and working order, including paperwork and packaging, as originally received.
PRICE MATCH POLICY
- Happy Jewelers will refund the difference in the form of a store credit redeemable on future orders if the price drops on an item you purchased within the last 7 days.
- The price match request must be made while the sale is active.
- If a discount was received when the original order was placed, no additional discount will apply.
- If you'd like to request a price match please reach out to us with your order number and name via email: firstname.lastname@example.org.
DIAMOND UPGRADE PROGRAM
- Happy Jewelers offers a “Lifetime Diamond Upgrade Program” on all GIA, HRD, AGS, EGL and IGI certified natural or lab created diamonds purchased from Happy Jewelers.
- Only GIA, HRD, AGS, EGL, and IGI certified diamonds purchased from Happy Jewelers are eligible for an upgrade
- You will receive credit equal to 100% of the original price toward the purchase of a new diamond
- The price of your new diamond must be at least 2x greater than the price of your original diamond
- Any damage to the original diamond may disqualify the diamond from our upgrade program
- If your existing setting fits your new diamond and is in reusable condition, we will set your new diamond in your original setting at no additional cost to you
- If your original setting cannot be reused, you have the option of keeping the setting or accepting a fair market value credit as determined by Happy Jewelers
- The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged or missing reports
Happy Jewelers reserves the right to update the above Return/Refund/Price Match Policy at any time without notice.