Happy Jewelers Warranty

Engagement Ring Warranty 

We stand behind the quality of our pieces and we’re happy to offer complimentary lifetime warranty for all Engagement Rings purchased through Happy Jewelers. This includes:

  • Lifetime resizing within one size up or one size down of the original size purchased (Excludes eternity set engagement rings*)
  • Lifetime cleaning, polishing, and rhodium dipping for White Gold rings
  • Lifetime side-stone replacement for lost stones on the setting (Excludes any stones larger than .20 carats)
  • Lifetime repair for normal wear and tear- I.E.: tightening/rebuilding prongs, re-shaping the band (Excludes: remakes for misshapen bands or damages that are beyond repair and require a remake of the setting)
  • Broken or lost center stones are not covered by this warranty
  • Lost or stolen pieces are not covered by this warranty
  • Please note that any work performed on our pieces by anyone other than Happy Jewelers will void the warranty

*stones set 360° around the band

If you are in need of a repair for your engagement ring, contact your salesperson on how to proceed. If you are not able to visit our store, you are responsible for purchasing the shipping label, safely packaging the item, and mailing it into our location. We recommend shipping via UPS or FedEx insured shipping with a signature required for delivery. We will cover the return shipping back to you once your repair is complete. For any questions, contact us.

We do not offer insurance but recommend Chubb Insurance. Please reach out to your salesperson if you are in need of an updated appraisal or if you have any questions about insuring your jewelry. Check out our Insurance Education Page for additionally info.

 

Fine Jewelry Warranty

We offer a complimentary lifetime warranty for all fine jewelry pieces including custom pieces. This includes:

  • Lifetime resizing within one size up or one size down of the original size purchased (Excludes eternity set rings*)
  • Lifetime cleaning, polishing, and rhodium dipping for White Gold pieces
  • Lifetime stone replacement (excludes any stones larger than .20 carats)
  • Repairs for general wear and tear- clasp repair, chain soldering, re-shaping bands (Excludes: remakes for misshapen pieces or damages that are beyond repair and require a remake or replacement)
  • Lost or stolen pieces are not covered by this warranty
  • Please note that any work performed on our pieces by anyone other than Happy Jewelers will void the warranty

*stones set 360° around the band

We stand behind the quality of our pieces. We do our best to ensure your items arrive in ideal condition. Should your piece arrive with a defect and you ordered from online, please reach out to us here.

If you are in need of a repair and not able to visit our store, you are responsible for purchasing the shipping label, safely packaging the item, and mailing it into our location. We recommend shipping via UPS or FedEx insured shipping with a signature required for delivery. We will cover the return shipping back to you once your repair is complete. For any questions, contact us.

 

Watch Warranty

We’re happy to offer a 2-year limited watch warranty for pre-owned watches that includes:

  • Light Polishing- typically removes light scratches
  • Light Servicing-movement issues, dial issues, broken crystal, factory link additions

If you encounter any problems with your watch, contact your salesperson on how to proceed with your repair. If you purchased your watch online, contact us here.