WEBSITE POLICIES

Privacy Policy

Happy Jewelers privacy policy covers the collection and use of personal information that may be collected by Happy Jewelers anytime you interact with Happy Jewelers, such as when you visit our website, use our social media platforms, when you purchase Happy Jewelers products, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Happy Jewelers, and we go to great lengths to protect it!

Why do we collect your personal information?
 Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

What information do we collect?
 We collect just the amount of information necessary to enable us to serve your needs. Items like name, address information, email, etc. which allows us to process your orders and make your visits to our website as convenient as possible. When we do collect Credit Card information we delete the number from our server as soon as it is processed. We will not store you credit card information on our site for your safety and security. While your information is on our site and in transit we do what we can, using the latest in security products, to ensure its safety.


When do we disclose your information?
 Happy Jewelers takes your privacy very seriously. No one outside the company gets your name, email, or any other piece of information, and only those with a need to know have access to it within the company. We gather and keep the least amount of information necessary in order to make your experience at our website and with Happy Jewelers as convenient as possible.

 At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
? Happy Jewelers takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Happy Jewelers Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Happy Jewelers Online Store, you must use an SSL-enabled browser such as Google Chrome, FireFox, Safari, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. Two ways to tell if your information is safe while in transit: look for "https" as the start of the address line (URL) and look for the little lock symbol (usually on the right side top or bottom - but depends on browser).

You can help us by also taking precautions to protect your personal data when you are on the

Internet. Change your passwords often using a combination of letters, numbers and special characters, and make sure you use a secure web browser.

Cookies and other Technologies

As is standard practice on many corporate websites, Happy Jewelers website uses “cookies” and other technologies to help us to

customize your experience and provide greater convenience each time you interact with us. For example, knowing your first name lets us welcome you with a greeting the next time you visit the Happy Jewelers Online Store. If you disable cookies certain features of the Happy Jewelers web site will not be available.

 As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. 

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Conflict- Free Diamond Policy

Happy Jewelers, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports.

We only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All diamonds purchased from Happy Jewelers are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

Return / Refund Policy

At Happy Jewelers we are committed to your satisfaction. We stand behind our jewelry with a lifetime warranty, upgrade and sizing on all jewelry pieces, excluding watches. Only in-stock items may be returned for refund or exchange within 10 days of the first delivery attempt. The product must be returned in the same condition and working order, including packaging, as when purchased. Refunds for items returned will be credited in the same form as the original payment type and may be subject to a

restocking fee up to 10% of the purchase price. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping, handling and restocking fees are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the following address: Happy Jewelers 1475 S. Harbor Blvd., Suite B | Fullerton, CA 92832. Be sure to include a note with your name and details surrounding the returned item. NOTE: We do not offer refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items.

Custom Orders

Custom orders require a minimum of 30% down. All sales on custom jewelry are final. We do not offer any refunds on engagement rings. Engagement rings may be returned for an upgrade that is a minimum of double the original purchase price.

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the United States using a secured/insured shipping method. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Diamond Upgrade Program

Happy Jewelers offers a “lifetime diamond upgrade program” on all GIA, AGS & EGL certified diamonds purchased from Happy Jewelers. We offer this to our valued customers, as we are committed to your happiness.

Diamond:

• Only GIA, AGS or EGL certified diamonds purchased from Happy Jewelers
• You will receive credit equal to 100% of the original price toward the purchase of a

new diamond
• The price of your new diamond must be at least 2x greater than the price of your

original diamond
• Your diamond must be in its original condition with the original diamond grading report • Any damage to the original diamond may disqualify the diamond from our upgrade

program

Settings:

• The credit value will be based solely on the value of the diamond
• If your setting fits your new diamond and is in reusable condition, we will set your new

diamond in your original setting, at no cost to you
• If your original setting cannot be reused, you have the option of keeping the setting or

accepting a fair market value credit as determined by Happy Jewelers

Diamond Grading Reports:

• The original diamond grading report must be returned in reusable condition. Fees may apply for any damaged reports or regrading

*Happy Jewelers Diamond Upgrade Program is available for any diamond purchases throughout the world. Pricing is solely based on the current US Dollar value.

Trade-In Program

Happy Jewelers offers one of the most unique trade-in programs available today. Most jewelers will only allow you to trade-in jewelry that was purchased at their store. At Happy Jewelers, you can trade-in any piece of jewelry, diamond or watch, allowing you to utilize the value towards a new piece of jewelry or cash.

Your trade-in value is based on the grading of the jewelry item and its original purchase price, provided the jewelry item is not damaged. The full trade-in value will be applied towards your new purchase. In the event, your new purchase is less than the trade-in value, a store credit will be issued.

Appraisals and Certificates

As independent certified gemologists, with accreditation through the Gemological Institute of America (GIA), Newport Jewelers offers the necessary skill and expertise to render valuation reports for your jewelry items. We have been educated in both gemology and the methodologies of jewelry and diamond appraisals.

Our appraisals are based on fair market value to replace your jewelry item. We also work very closely with accredited gemological laboratories (GIA, EGL, AGS), that are equipped with gemological testing equipment necessary to provide accurate identifications.

Certifications of diamonds are used to scientifically determine information on a diamonds shape; clarity, color, cut, carat weight, proportions and finish. Understanding the grading system of a diamond is important to its valuation.

Diamonds are certified based on what has commonly been referred to as the 4-C’s; Color, Cut, Clarity & Carat:

Color; a standard that refers to a diamond’s lack of color, grading the whiteness of the diamond. A color grade of D is the highest possible, while Z is the lowest.

Cut; the cut of a diamond is it’s most important characteristic, having the greatest overall influence on a diamond’s beauty. Generally speaking, it’s sparkle.

Clarity; is a measure of the number and size of any tiny imperfections that occur in almost all diamonds. Many imperfections are microscopic, while others are visible to the naked eye and will affect a diamond’s beauty.

Carat; specifically is a measure of a diamond’s weight, but by itself does not accurately reflect a diamond’s size. To best understand a diamond’s size we look at distance in millimeters across the top of the diamond and the diamonds cut grade. Simply put, it is a way to measure the weight of the diamond.

These four factors play a significant role in the valuation of a diamond.