SHIPPING POLICY
*All jewelry and watch orders require signature upon delivery.
**We currently ship to the United States, Canada, and Australia.
Average shipping times:
Please note that our processing times still apply.
UPS Ground: 3-6 business days
(excluding weekends and holidays)
UPS Expedited- available upon
request to select addresses- fees will apply
FedEx Expedited- available upon
request to select addresses- fees will apply
*The purchaser is responsible for covering any expenses related to a package returned to us as a result of multiple unsuccessful delivery attempts.
**International orders may be required to pay duty or VAT. These are the responsibility of the purchaser and will be collected by the carrier before your package can be delivered. Happy Jewelers
is not responsible for returned packages due to unpaid duty or VAT.
Once your piece is complete, we will
email you with tracking information.
RETURN AND EXCHANGE POLICY
View our full Return and Exchange Policy: here
ENGAGEMENT RINGS
We do not offer any full refunds on engagement rings.
Any natural engagement ring returned within 30 days of purchase is subject to a 50% restocking fee. After 30 days, returned natural engagement rings will be subject to fair market value.
A Happy Jewelers lab diamond may be returned, within 30 days of purchase minus a 50% restocking fee for store credit only to be used towards a fine jewelry purchase. No returns on lab diamonds after 30 days.
Engagement rings may be upgraded by purchasing a new diamond that is a minimum of double the original purchase price.
FINE JEWELRY (NON-CUSTOM)
We are happy to offer a full refund or store credit for a return or exchange on non-custom jewelry pieces within 10 days of receiving your jewelry.
Jewelry must be returned in the same condition and working order, including packaging, as originally received.
All returns, after 10 days and up to 90 days, are subject to a 50% restocking fee and store credit only towards a fine jewelry purchase.
We do not allow exchanges on any altered or engraved items.
All purchases on markdown items, including Sale of the Day, Pink Tag Sale, and Pre-owned Designer Jewelry are final sale and not eligible for return/exchange or refund.
WATCHES
All watch sales are final.
